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送芒果整唔見一個 速遞員遭惡客投訴 更要下跪認錯
12 Jun 2019



山東東營市廣小張村一名村民因不滿速遞員送芒果時不慎遺失了一個，先後4次向速遞公司投訴，令速遞員被扣薪2000元人民幣，更逼得對方當眾下跪道歉。

張某某之母親從網上活動中獲贈免費芒果一箱，但圓通女快遞員聶桂英運送芒果時，芒果箱膠帶開裂，少了一個芒果，引起張某某不滿，對方更聲稱不再接受圓通送貨。女快遞員為了賠償，購買一整箱芒果送到對方家中。不過對方收下芒果，卻先後4次投訴快遞員，令她被扣減2000元（約2308港元）工資。
警察到場後了解事情後撰寫的報告書(網上圖片)

聶女於周一（10日）晚親自到張某某家中求情，更指自己若再被投訴，會被公司開除，最後更向張某及其家人下跪，惟對方竟報警指聶女鬧事。

警察到場後了解事情後，勸速遞員勿失尊嚴，並向所屬速遞公司發書面證明﹐建議其勿犠牲員工尊嚴來換取惡客諒解。所屬速遞公司事後發聲明指，慰問了涉事員工，取消對她的處罰，或會將惡意投訴的客戶列入不受歡迎名單。

資料來源：星島日報

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